Micaela Massyn

•About

About Micaela Massyn

I help small businesses stay on top of customer enquiries, improve follow-up processes and keep their sales administration organised. With practical experience in sales, customer service and client communication, I understand the importance of responding professionally, following up consistently and ensuring that potential customers don't get overlooked. My services include: • Customer service and enquiry management • Lead generation and prospect research • WhatsApp and email follow-ups • Sales administration and CRM updates • Lead tracking and database organisation • Customer communication and appointment coordination • Google Sheets data capturing and organisation **What you can expect from me:** - Professional and clear communication. - Attention to detail. - Reliable turnaround times. - Organised reporting and progress updates. - A practical, results-focused approach. I'm available for once-off projects, short-term assignments and ongoing remote support. If your business needs an extra pair of hands to manage enquiries, support sales activities or organise customer administration, I'd be happy to help.

•Skills

Skills

• Node.js
• Webflow
• SEO writing
• Technical writing
• Lead generation
• Market research
• Meta Ads
• Content strategy
• Google Ads
• Customer support
• Online research
• Instagram
• Facebook
• TikTok
• Social media strategy

•Portfolio

Portfolio

• 

  Lead Management and Sales Follow-Up Tracker

  A practical lead management spreadsheet designed to help businesses organise customer enquiries, monitor follow-up activity and identify outstanding sales opportunities. Includes lead categorisation, contact tracking, follow-up scheduling, next-action planning and an automated activity summary. Skills demonstrated: Google Sheets, Excel, data organisation, sales administration and attention to detail. Demonstration project using fictional customer information.

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  MJ Diesel Projects (Pty) Ltd – Social Media, Lead Generation & Website Development

  I managed the complete digital presence for MJ Diesel Projects, a diesel repair, diagnostics and maintenance company based in Pretoria North.What I delivered: Designed and created a full set of high-converting Facebook ads and marketing creatives (service-focused, testimonial and promotional posts) Managed the Facebook business page, including content strategy, posting schedule and community engagement Generated and managed new leads through Facebook advertising and organic content Built and launched the company website to support lead capture and brand credibility Handled lead follow-up systems so enquiries were tracked and converted into customers The campaign focused on clear messaging, strong visuals and consistent branding across trucks, construction equipment, generators and agricultural machinery services. The work helped the business attract qualified local leads in Pretoria North and surrounding areas while building a professional online presence.