Lerato Mokoena

•About

About Lerato Mokoena

I take the admin off your desk: inbox, calendar, invoicing, supplier follow-ups, and the customer emails you keep meaning to answer. I have run support desks for two e-commerce businesses, so I am comfortable being the first voice a customer hears. Fluent in English, Sesotho and Afrikaans. Reliable hours, SAST, and I will tell you when something needs you rather than quietly sitting on it.

•Skills

Skills

• Data entry
• Calendar management
• Email management
• Customer support
• CRM management
• Online research

•Portfolio

Portfolio

• Support desk for a homeware store

  Took first-response time from two days to under three hours across email and WhatsApp, single-handed, at about 400 tickets a month.