Denise Welsh

•About

About Denise Welsh

Highly experienced administrative and executive support professional with nearly 30 years of experience providing reliable, efficient and professional support to senior management and business teams. My experience includes executive administration, CRM and customer data management, professional report writing, audio and copy typing, document preparation, correspondence and general office administration. I have extensive experience using Microsoft Office, including Word, Excel, PowerPoint and Outlook, as well as Salesforce CRM. I pride myself on being organised, detail-oriented, adaptable and dependable, with excellent communication skills and the ability to manage multiple priorities while maintaining accuracy and confidentiality. I am now looking to bring my extensive experience to remote and freelance opportunities, offering businesses professional administrative support, accurate data capturing, document preparation and efficient day-to-day assistance.

•Skills

Skills

• Email management
• Facebook
• Instagram
• Online research
• Editing
• Data entry
• Travel booking
• Customer support
• Canva
• Proofreading
• LinkedIn
• Transcription
• Calendar management
• Copywriting

•Portfolio

Portfolio

• Improving Customer Data Management and CRM Accuracy

  Managed and maintained customer information using Salesforce CRM, ensuring that client records, contact details, account information and follow-up activities were accurate and up to date. Monitored customer interactions, updated records, prepared reports and assisted with identifying outstanding actions. My attention to detail and organised approach helped ensure that information was reliable, accessible and useful for effective customer relationship management.

• Providing High-Level Executive and Administrative Support

  Provided dedicated administrative and executive support to senior management, including Managing Directors, a Chief Compliance Officer and General Counsel. Responsibilities included diary management, coordinating meetings, preparing correspondence, compiling documents, handling confidential information and ensuring that important deadlines and priorities were managed efficiently. I developed the ability to anticipate requirements, work independently and maintain a high standard of professionalism in a demanding environment.

• Preparing Accurate Client Reports and Business Documentation

  Prepared and compiled professional client reports, management updates and business documentation, ensuring information was accurate, clearly presented and delivered within required deadlines. Worked with customer data, performance information and internal reporting requirements to produce organised documents that supported business decisions and effective client communication. Highly proficient in Microsoft Word and Excel, with strong written communication and proofreading skills.